How to Add Contacts, Users, and Groups to Triton Sync

Inviting Users, Managing Contacts, and Creating Groups on the Triton Sync Dashboard

The Triton Sync Dashboard allows you to invite other users to your account, manage contacts, and create groups for efficient management. This guide will explain how to perform these tasks.

The Difference Between Users and Contacts #

The main difference between Users and Contacts is that Contacts do not have access to the Triton Sync Dashboard, while Users do. Users are people who have access to Triton Sync. They can manage devices and alerts, view data, and more. Contacts are recipients of notifications (such as vaping events via email and SMS text messages). Contacts, however, do not have access to Triton Sync.

Adding A Contact #

Contacts can receive alerts but do not have access to the dashboard. Contact is great for those faculty members who would like to receive notifications, but do not need access to the dashboard.

  1. Click on the “Manage Contacts” tab on the left-hand side navigation bar.
  2. Click “Add Contact”.
  3. Input the contact’s name, phone number, and email address.
  4. Click “Save”.

Inviting A User #

Users have access to the dashboard and can receive an invite via email. There are two types of users: “Users” and “Administrators”. Users have access to the dashboard with limited permissions, while “Administrators” have unlimited access to all dashboard features. Either type of user is great for those who would like to have access to the dashboard and receive notifications.

  1. Click on the “Manage Users” tab on the left-hand side navigation bar.
  2. Click “Add User”.
  3. Input the user’s name and email address.
  4. Set their role type on the account as a User or an Administrator.
  5. Click “Add”.
  6. Repeat this process for all contacts and users you would like to add.

Creating a Group #

Groups allow you to bundle together contacts or users for an alert rule, which simplifies assigning alert rules to multiple individuals.

  1. Go to the “Manage Groups” tab on the left navigation bar.
  2. Select “Add Contact Group”.
  3. Set a group name.
  4. Select “Add Contact” and choose the contact you would like to be in this group.
  5. Repeat the process for all members you want in this group.
  6. Once you have added all desired contacts to this group, select “Save”.

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